We have your new and existing internet needs covered
Do you need help with the internet at your office or home? we've been helping people get online or stay there since the days of dial-up. If you need to arrange a new internet connection, fix a faulty internet connection or even upgrade your NBN connection a call may be all it takes to get the resolution your looking for.
We've assisted customers to upgrade from Fibre to the Node to Fibre to the Premises, we've traced missing connections through shopping centres, we've helped customers arrange internet even after NBN insisted the street address doesn't exist. You can trust us to resolve most issues and leave a report on how to resolve the issues outside of our influence.
How can Absolute Phone and Data help?
- We can assess why your internet has stopped working and assist in reporting the fault
- We can relocate fibre to the node, fibre to the basement and fibre to the curb sockets
- we can extend fibre to the premises, HFC and fixed wireless connections to where you'd rather your router be
- we can provide the internet service
- we can provide the Voip lines in whatever technology is most suitable for your device
- we can setup your internet service to closely match many existing setups
- we can identify where your internet is slowing down on fibre to the node and fibre to the basement installations. if the cause is on site we can remedy the issue
- we can resolve bridge tap faults
NBN Fibre to the node
NBN fibre to the node/basement is one of the original NBN connection technologies. most shopping centres, highrises, and the earlier NBN residential areas are using FttN or FttB. it is functionally identical to the old ADSL service but with a much shorter range. some area's originally connected as fibre to the node are now capable of connecting to fibre to the curb or fibre to the premises through your RSP
To get the best possible performance from your FttN connection it's best to remove any unnecessary connections from the line. NBN refers to these extra's as bridge tap faults, things such as old alarm systems, unused phone sockets and ADSL filters. the less joints in the circuit the less induced noise and the faster the connection.
Absolute Phone and Data can help you with all your NBN fibre to the node connection issues including
- NBN fibre to the node jumpering
- Fault finding on NBN fibre to the node connections internal to your building
- Additional phone points
- Additional data points
- NBN compatible phone systems
- Connecting the NBN to your old phone system
- Resolve bridge tap faults
NBN Fibre to the Curb
Fibre to the curb is the hybrid of fibre to the premises and fibre to the node. it brings the fibre to your telstra pit and then uses the original lead-in cable to your house for the final leg of it's journey. unlike FttN, fibre to the Curb has special hardware for your connection that backfeeds power to the NBN hardware. for this reason it's more important to disconnect all unnecessary connections.
Absolute Phone and Data can help you with all your NBN fibre connection issues including
- NBN Line jumpering
- Fault finding on NBN wireless connections internal to your building
- Additional phone points
- Additional data points
- NBN compatible phone systems
- Connecting the NBN to your old phone system
- New NBN Phone Systems
- Resolve bridge tap faults
NBN wireless connections
NBN wireless will no longer require a phone line running back to the old Telstra exchanges and your old phone line will need to be disconnected from the new set up. NBN will provide an antenna on your roof and equipment inside your premises and your RSP will then provide you with a modem router which will provide your data requirements (Internet access). In this case all phones within the office or home or residential unit will need to be re-cabled back to the new equipment to provide phone services within the building. VoIP phone systems can be connected for businesses and SIP phones and SIP cordless phones can be used or so working directly out the back of the new equipment.
The old-style Telstra phone line will slowly disappear to be replaced with phone services working over the Internet via VOIP Phone Systems,SIP phones or SIP cordless phones.
Absolute Phone and Data can help you with all your NBN wireless connection issues including
- NBN Line jumpering
- Fault finding on NBN wireless connections internal to your building
- Additional phone points
- Additional data points
- NBN compatible phone systems
- Connecting the NBN to your old phone system
NBN fibre to the premises
With NBN fibre to the premises the old-style Telstra PSTN (analogue) phone lines will not be used and your new phone services will be running over the Internet either with VoIP phone systems or SIP phones. If you are running a business you may need to make alterations to your phone system or possibly upgrade to an NBN compatible phone system even the very old commander phone systems can be connected to the new NBN services is just a matter of working out the right way to do it.
VOIP analogue adapters are available and can supply analogue phone lines to run your old-style Phone System there are a few analogue phone services that will struggle on the new NBN system they include.
Faxes Fax to email system is available through different suppliers
EFTPOS machines A mobile version is available utilising 3G and 4G technology
Llift phones Contact your current supplier alternative versions are available
Medical alert phones Contact your current supplier alternative versions are available
Absolute Phone and Data can help you with all your NBN fibre connection issues including
- NBN Line jumpering
- Fault finding on NBN wireless connections internal to your building
- Additional phone points
- Additional data points
- NBN compatible phone systems
- Connecting the NBN to your old phone system
- New NBN Phone Systems
What is an RSP?
Retail Service Provider
If your familiar with the term ISP, Internet Services Provider, then RSP is very similar. The Fibre connection supplied by opticomm or NBNco is the property of those two companies.
They wholesale the connection to RSP's, companies such as iiNet, Exetel, Optus and even Telstra sell you Access to the network. thus "Retail Service Provider" because they don't so much provide the internet just the account to use it.
There are still differences in each RSP, some may favour netflix traffic, while others have better support for VPN's and remote desktops. If you don't have specialised requirements feel free to choose any provider and plan. but look around as they vary significantly in price for what is ultimately similar services
Making the transition to NBN
The transition to NBN can be much harder for businesses as standard nbn services are focused on residential single line services
Telstra uses cisco voice gateways to deliver blocks of up to 8 standard-like phone lines
Optus uses the same kind of device although a different brand
in both cases these lines are not equivalent to the older technology. they lack the features that phone systems utilise for more advanced functions
we have recently had multiple clients having issues with these transitions with issues ranging from line hunt groups missing lines to primary phone lines being lost in limbo unable to be reclaimed.
The solution is to follow these steps to ensure everything goes smoothly
- Find out what NBN technology you're going onto.
- if it's curb or node, nominate a phone line from your huntgroup to carry the vdsl not your primary line or fax line if that's still relevant to you.
- any other technology is a new connection so doesn't require a sacrifice.
- If you are unsure call us and we can help you out.
- Get the NBN service connected separately to your existing data services...do not disconnect your current internet there may be congestion issues.
- Get VoIP lines connected that are NOT through adaptors. Directly registered voip lines have every available feature of telephone lines...adapted VoIP lines have less features than you original lines did.
- Once your NBN data is confirmed to be stable, and your new VoIP lines are confirmed to be superior to the previous technology, port the relevant phone numbers to the Voip services.
- Once the porting has completed you can terminate any remaining services from your original providers that are no longer required.
This method works with next to no downtime. there will be a period of having the incorrect outgoing caller ID but that number will still be YOUR number just not your main number. If you have an NEC or Hybrex system you can upgrade to directly utilise voip. the savings in call costs will pay for the updated hardware quickly
Other brands of system might be able to use VoIP directly depending on make and model.
Contact us for more information we can make recommendations on NBN and VoIP providers to ease the transition.
