Making Calls
-
Dial 9 (or 0 in some systems) for an outside line
-
Press the dedicated line key (usually 1-4)
the following errors might occur
- access denied (you lack permission to use the line)
- your trunk busy (all lines in the group are busy)
- unallocated number (misdialling a phone number from an ISDN line)
- Normal Unspec (the other end terminated the call on a digital phone line)
Answering calls
If the Phone is ringing
- Lift the handpiece OR
- press the SPK Key (will answer Handsfree OR headset if enabled)
- Press the answer key on a cordless headset if equipped
If YOUR phone is not ringing
- Press the fast flashing line key
- Dial *9 to answer any incoming line
- Dial * and the extension number to answer a specific phones call
During a call
Placing a call on hold
- Press the HOLD key OR
- Press a designated STATION key for auto hold
Parking a call
- press one of the assigned Park Keys
Transferring a call
- Hold or Park the call
- Dial the destination you intend to transfer too
- this can be an internal OR external call
- Press the Transfer key (TRF/FL or TRF)
Conference
- Hold or Park the call
- Dial the additional party
- These can be internal or External call
- Press the DND/CN key (CONF on some phones) to link the new call into the previous
- Repeat step 1-3 for each additional call
- try not to exceed 4 Conferenced calls. some systems handle more than others but line quality will degrade as more audio signals get merged
Retrieving a Call
- Press the nominated slow flashing line key
- Press the nominated Park key
- Dial * and your own extension number (if there is no flashing keys at all)
Retrieving Voicemail
Personal mail
- If you have NEW messages, Press the flashing MSG key
- If there are no NEW messages DIAL 86 (VM on your dialpad)
System Mail
- Press the designated Key for the system mail box as set during installation Contact us for Information regarding your site
Fancy Stuff
Paging
- lift the handpiece
- Dial #0 to page all phones and external speakers
- Dial #9 to page all external speakers
- Dial #1 to page all phones but NOT the speakers
- Press the Paging key for the assigned paging function
- Hang up by pressing the hook switch then replace the handpiece
On-Hook Announce
- Contact a phone internally
- Dial 3 to switch from ring to Voice
- Yell at other staff for ignoring the phone
- Dial 3 again to switch back to ringing
Call Intrusion
- Contact the busy phone
- When the error tone sounds Dial 0
- You have joined the call. simply hang up when you're done
Off Hook Call Announce (Whisper)
- Contact the busy phone
- when the error tone sounds Dial 1
- You can now talk to the target phone without being heard by any other party