DOT Comparisons

Hosted Phone Systems are being touted as an economical call handling solution, our comparison between a popular option and business phone system below

Let's explain how DOT (digital office technology) works and how it's not a phone system. DOT is a hosted phone system in that there is no main equipment on site, all of it's features are controlled by your carrier

You are provided with a Cisco IP handset and a Netgear router. DOT supplies one phone number and one ADSL service at minimum.  There are 4 plans available in DOT (Digital Office Technology) dependent on what kind of numbers you dial or bandwidth you need.

  • A Cisco handset can be an expensive handset
  • The Netgear router is a residential grade of modem, not suitable for numerous VoIP Connections
  • Telstra broadband connection (can be more expensive than other carriers)
  • The phone number provided is VoIP
  • The PSTN line delivered is non-functional unless you pay to enable it

Using a Netgear router and semi-naked DSL, the phone line appears on site with dial tone and the same number as the Voip line. However the PSTN connection can not be used as a phone line as it's denied access to outgoing calls. Without the outgoing use of the PSTN connection you will need to add an extra $20 per month if wanting either fax, eftpos and security connections.

The Netgear router is a customised VoIP router which disallows user configuration of it's various advanced features. Netgear offers many consumer grade routers which are very common based on how inexpensive they are. Their position in the consumer market does not carry over into the business market, which is dominated by much more expensive routers such as Cisco, Billion and DrayTek.

The reason these more expensive routers are dominant is because they justify the extra expense, they offer more memory, more VPN (virtual private network) connections, more internal networks, remote maintenance, port forwarding and QoS (quality of service) for the extra expense you get reliability and more features. These features include better port handling which is integral to VoIP.

The Voip number supplied can be used up to 3 times at once which is very decent. most VoIP carriers can provide this feature however.

For $115 - $265 per month, costs are based on your broadband needs, you get a 5 line phone with 1 phone line on it, a redundant PSTN landline, a VoIP line, and a Netgear router with limited programming features.

DOT is offered as a contract plan for 24 months. That's the basic packages, you can add extra features like eftpos, fax and security (additional monthly charge), add ongoing fees for line hunt, a usually standard function of VoIP. Also add a monthly charge for Auto Attendant which many new model phone system include as a standard feature.

The DOT system can extend the time you spend on your call handling, when transfering calls to another phone on site, it is not a simple case of press hold, transfer and the extension key or 2 -3 digit extension number, you need to press hold, transfer, then dial full phone number or speed dial key then the speed dial code, which adds extra steps in the simple process of transferring a call.

Press here to Talk to our staff regarding your own digital office technology setup

You can build your own DOT, a better DOT, NO contracts, no monthly equipment costs.

  1. you need a decent ADSL connection that isn't naked
  2. A decent Router
  3. A VoIP phone system with the number of phones you require
  4. A VoIP account

This is all you need to make your own DOT. if you want to simplify the bill the VoIP service provider we use can also provide the phone line with ADSL on it. so one monthly bill, all of the features and many more and total control of the hardware because your business owns it. oh and it's going to cost MUCH less money

IF this interests you, give us call